DreamBet Privacy Policy

At DreamBet Casino, we take your privacy seriously. This policy explains how we collect, use, store and protect your personal data when you visit our site, register an account or use our casino and sportsbook services. We are operated by NewEra B.V., incorporated under the laws of Curacao, company number 157707, registered at Scharlooweg 39, U.13, Willemstad, Curacao, licensed by the Curacao Gaming Authority under licence No. OGL/2024/181/0181. Our Paysafe payments are processed by NewEra Cyprus Limited, registered in Cyprus under number HE428202. By using Dream Bet, you agree to the collection and use of information in accordance with this policy.

Information We Collect

When you create an account with us, we gather the information necessary to verify your identity and provide our services safely. Here at DreamBet, we collect registration details, contact information, payment data and information related to your gaming activity so we can operate the platform responsibly and comply with our licensing obligations.

• We collect your full name, date of birth, address, e-mail and phone number upon registration
• We record your payment method details, including card information, e-wallet accounts or bank details used for deposits and withdrawals
• We track your gaming activity, including bets placed, deposits, withdrawals and bonus usage, to maintain accurate records and detect bonus abuse
• We store identity verification documents, such as photographs of your ID card, driving licence or passport, proof of address no older than 6 months, and proof of your payment method
• We may request notarised identity verification, source of wealth, source of funds and political status documents where our compliance team deems it necessary
• We automatically collect technical data, including your IP address, device type, browser information and cookies

Why We Collect This Data

Our DreamBet platform requires this information to verify your age and identity, prevent fraud and money laundering, process your deposits and withdrawals, enforce our one-account-per-person policy, and comply with the National Ordinance on Games of Chance under which we are licensed. We at DreamBet also use this data to detect duplicate accounts, which may be identified where the IP address, personal details, payment account number or site cookies match an existing registration.

How We Use Your Information

We use the data we collect to operate DreamBet Casino, manage your account, process transactions and communicate with you about your activity. Our team may also use your information to send promotional offers, unless you choose to opt out of marketing communications. We at Dream Bet rely on your data to run anti-fraud checks, enforce our withdrawal limits of 5,000 EUR per 7 consecutive days, and apply our rollover requirements before processing any withdrawal request.

• We process your data to verify your identity before approving withdrawals
• We use your gaming history to calculate wagering progress and bonus eligibility
• We analyse account activity to identify inactive accounts, which may be terminated after 6 consecutive months without deposits or play
• We use your contact details to respond to support requests submitted via live chat, e-mail or telephone

Sharing Your Information

Our DreamBet Casino may share your personal data with regulatory authorities, including the Curacao Gaming Control Board, where required by law. We also share information with payment processors, including NewEra Cyprus Limited for Paysafe transactions, and with our platform provider Ardevar to the extent necessary to deliver our services. DreamBet does not sell your personal data to third parties for their own marketing purposes.

• We share data with payment providers such as Visa, Mastercard, Skrill, Neteller, ecoPayz, MuchBetter, Rapid Transfer, Interac and MiFinity to process deposits and withdrawals
• We disclose information to law enforcement or regulatory bodies when legally obligated to do so
• We share data with identity verification partners to confirm documents such as proof of address and proof of payment method

Data Retention

We at DreamBet retain your personal data for as long as your account remains active and for a reasonable period afterwards to meet our legal and regulatory obligations. Where you request account closure, this can only be submitted no earlier than 90 days after your first successful deposit, and we complete the closure process within 60 days. Even after closure, our DreamBet records may retain certain transaction data as required by anti-money laundering regulations.

Cookies and Tracking Technologies

Our DreamBet platform uses cookies and similar technologies to remember your preferences, keep you logged in and analyse how you use our site. Cookies also help us detect duplicate accounts and prevent abuse of our bonus offers. You can manage cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of our services.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our DreamBet Casino stores sensitive documents, including identification and payment proof, in secure systems accessible only to authorised staff. While we take data protection seriously, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Restricted Access and Account Eligibility

We do not permit access to our services from Burma, North Korea, Iran, Russia, China or the United States, nor from residents of a wide list of other restricted jurisdictions detailed in our terms. We at Dream Bet also restrict access for professional and amateur athletes, coaches, referees and league officials, along with their families. Where our checks indicate you fall within a restricted category, we may close your account and process this under our data handling procedures.

Your Rights

You have rights regarding the personal data we hold about you. Depending on applicable law, you may request access to your data, ask us to correct inaccuracies, request deletion where legally permitted, or object to certain processing activities. To exercise these rights, you can contact our support team, and we will respond in accordance with our internal procedures.

• You may request a copy of the personal data we hold about you
• You may ask us to correct any inaccurate information
• You may request account closure, subject to the 90-day minimum period after your first deposit
• You may withdraw consent for marketing communications at any time

Self-Exclusion and Responsible Gaming Data

Where you request self-exclusion, we process this information to prevent further access to your account and to honour your request across our systems. Requests related to self-exclusion should be sent to [email protected], while account closure requests go to [email protected]. We at DreamBet Casino handle this data with particular care given its sensitivity.

Contacting Us

If you have questions about this privacy policy or how DreamBet Casino handles your personal data, our support team is available 24/7 via live chat, e-mail and telephone. You can also reach us through our FAQ page for general queries. For privacy-specific questions, please contact [email protected].

• General support: [email protected]
• Account closure requests: [email protected]
• Self-exclusion requests: [email protected]

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements or the services we offer. Any changes will be posted on this page, and we encourage you to review it periodically. Continued use of DreamBet after changes are published constitutes your acceptance of the revised policy.